Safeguarding Adults during the Coronavirus (COVID-19) pandemic

This page brings together local and national information and resources that may assist partners to protect adults from abuse, neglect and self-neglect during this COVID-19 pandemic.

National and local guidance about Covid-19

Coronavirus UK (COVID-19) - Latest government advice and updates

Leeds City Council Coronavirus Information – Help for people and communities

Accessible information about Covid-19

Message from Richard Jones CBE, LSAB Independent Chair

We have brought this information together to help you support and protect citizens of Leeds who may be experiencing or be at risk of abuse, neglect or self-neglect during this time.

While the pandemic has shown how we can all pull together and support our communities, sadly it also means that abuse and neglect can be harder to spot. There are also unfortunately a few who will take advantage of this time to exploit people who are naturally worried and scared.

For these reasons I would ask everyone to please remember your safeguarding responsibilities, be aware, be vigilant and if something doesn’t seem right, seek advice.

Thank you, all of you who are working so hard to support the citizens of Leeds in these increasingly difficult times; your efforts will be making a huge difference.

Information for members of the public, keeping yourself safe

The Ann Craft Trust has produced helpful guidance for people receiving support of volunteers as to how stay safe from abuse. There is also more information about keeping safe from scams further down this page.

For information about safeguarding adults and how that can support people to be safe please see our Leeds easy read safeguarding adults leaflet (PDF, 1.58MB).

Information for volunteers about safeguarding adults

We all have a responsibility to support and protect others.

Safeguarding adults is the term used to describe all of our work to support and protect adults from abuse, neglect and self-neglect.

Safeguarding adults can help people with an age-related frailty, learning or physical disability, long-term illness, mental health condition, substance misuse or another condition like this to be safe.

Some people cannot speak out for themselves; and at this time, others may find it more difficult to so.

As you go about your role as a volunteer, you may see something or hear something that makes you concerned. If you see something, say something to your volunteer coordinator. To seek advice or report abuse, neglect or self-neglect of someone with care and support needs, contact Adult Social Care.

These resources may help you:

How to report safeguarding concerns

Information for frontline workers

As a frontline worker you are the eyes and ears that may first pick up any signs of abuse. Here is a checklist of things you can do:

  • Talk to your patients, residents or clients about the increased risk of abuse at this time.
  • Be aware that any changes in behaviour or demeanour could indicate abuse.
  • Advise people not to answer the door to strangers – and be aware of fake ID.
  • Try not to alarm people but ask them to be wary of offers to help, particularly from strangers.
  • Advise people to check with family, friends or paid support that offers of support, advice and help are legitimate.
  • Warn people against responding to any text, email or phone call from an unidentified source. Explain that fraudsters will imitate official bodies such as the government or the NHS - and they do it very well!
  • Advise people that they should never give their personal data, passwords or pin numbers to anyone. Official financial bodies and other organisations will never ask for them.
  • If you know of a person who has been subjected to, or is at risk of, domestic abuse – if it is safe to talk to them, try to assess the current situation. Make sure they know that help is available if they need it and who to contact both for advice and support and in an emergency.

(Extract from: SCIE guidance: Advice for Social Care)

Safeguarding Adults (general information)

SCIE Coronavirus (COVID-19): Safeguarding adults during the COVID-19 crisis

Guidance for Community and Voluntary services

The National Council for Voluntary Organisations (NCVO) has developed a range of resources to help voluntary and community organisations do safeguarding well. During this time, the NCVO has made these free to non-members: NCVO Safeguarding Knowhow

Healthwatch: Leeds community & voluntary services bulletin

Guidance for residential and nursing care, supported living and home care

Government Guidance: Residential care, supported living and home care in the event of a coronavirus (COVID-19) outbreak

Care Quality Commission Guidance: Coronavirus (COVID-19) pandemic: information for providers

Disclosure and Barring Service Guidance: Guidance around free-of-charge applications and our new fast-track Barred List check service, in response to COVID-19

Guidance relating to Domestic Abuse and Covid-19

Coronavirus (COVID-19): Support for victims of domestic abuse

Leeds City Council: Domestic Violence website

Leeds Domestic Violence Service


Guidance relating to Modern Slavery and Covid-19

Coronavirus (COVID-19): Support for victims of modern slavery

Guidance relating to Covid-19 Scams

There is growing concern over a surge of coronavirus-related scams. The following resources may prove helpful to you and the people you support.

Guidance relating to the Mental Capacity Act

Government Guidance ( Mental Capacity / DoLS): Coronavirus (COVID-19): looking after people who lack mental capacity 

Information from the Leeds Safeguarding Children Partnership

The Leeds Safeguarding Children Partnership has collated resources relevant to keeping children safe during the covid-19 pandemic.